Frequently Asked Questions
Below you'll find a collection of questions which our clients ask us on a regular basis. Don't see your question? You can ask us your question here.
When should I place my order?
We advise placing your order as much in advance as possible. We require a security deposit to confirm rentals. This deposit is in addition to rental charges and will be refunded upon satisfactory return of all equipment.
What if I need to make changes to my order?
Additions to your order are welcome, but are subject to availability of equipment.
We request that no deletions be made less than 7 days prior to your order.
We request that no deletions be made less than 7 days prior to your order.
What are your showroom hours?
Baker Party Rentals is open Monday through Friday from 9:00 a.m. to 6:00 p.m. and on Saturday from 9:00 a.m. to 5:00 p.m.
Can I pick up the rentals items from your store?
Yes, you have the option to "will call" the items. It is necessary for you to load/unload the items into your own vehicle. While we are happy to assist you, the risk and responsibility for protection of our equipment and your vehicle is yours.
Do you charge for delivery?
Yes we do. The delivery charge is based on the city we are going to and is a round-trip fee. There is also an additional fee for deliveries with stairs and/or freight elevators.
Do you have a minimum order for delivery?
No we do not. Our delivery charge is based on the city we are going to, not the items or quantity of items ordered.
What are your delivery hours?
Our standard delivery hours are from 9:00 a.m. to 5:00 p.m. Monday through Saturday. However, we do understand that many locations, venues, and events do not fall within these parameters, and therefore, we do operate 24 hours 7 days a week to meet your event requirements. Deliveries, installations, and/or pickups that do not fall within our standard delivery hours will be charged additional fees.
Do your drivers set up the equipment?
Baker Party Rentals will set up and take down all heavy equipment (canopies, dance floor, stage) at no additional charge. We charge $.25 per chair and $.50 per table to set up per your diagram. There is also a $.10 per chair and $.25 per table charge to take down. We do not set up linen, chair covers, china, or glassware.
Am I responsible for washing the dishes, silverware and linens?
We require that all items be rinsed free of food and that these items be placed back into their appropriate containers. Please do not place soiled linens inside a plastic bag as this will cause them to mildew. All items should be placed in one location for pickup.
What are your payment terms?
Baker Party Rentals requires a security deposit to reserve any items for rent. Payments are due in full when equipment is received. We accept cash, Cashier's Check, VISA, MasterCard, Discover and personal or business checks.
What is your cancellation policy?
Any items cancelled less than 48 hours prior to the delivery/will call date are subject to a restocking charge of 25%. Any item loaded onto our truck for delivery and is in transit is subject to a restocking charge of 50%. No credit will apply to items that are delivered or set up. This cancellation policy excludes any special order items. For additional details, please contact our customer service representatives.
Damaged or Missing Items?
In addition to the rental fee, the replacement value of any damaged or missing items will be assessed. Damaged merchandise will be held for five (5) business days from the day that client is notified of the damaged charge by Baker Party Rentals, after which time BPR shall dispose of such merchandise.
Late Returns
All merchandise returned after the return date indicated on the invoice will continue to accrue rental fees until merchandise is returned.
