May 17. 2020
Our current hours of availability are Tuesday - Saturday, 10:00am - 4:00pm. We are available via email: email@example.com or phone: 714-545-4667. If you wish to visit our showroom, please book a private appointment with us via email or phone.
How we are able to support you during this time:
NO ORDER MINIMUM
We have never had an order minimum, and we never will! Reception for 10? We've done that. Prom for 2? Done that too.
Until further notice, we are not requiring our standard 25% deposit to book rental items. We want you to feel secure and confident in planning future events. Orders will be charged in full 3 days ahead of delivery.
When you are comfortable visiting our showroom, we are offering private appointments for designing purposes. Appointment times are available Tuesday - Saturday, 10:00am - 3:00pm. Call or email to book an appointment. Please read our showroom safety measures ahead of time.
If you prefer to design from home, we are glad to arrange a video call (FaceTime or Google Duo). We will walk you through our spring showroom to provide inspiration, and prepare table mockups of items you are considering.
Call us when you arrive and park in our loading dock, and we will bring items to your vehicle. We will email you a link to sign your Contract using your smartphone - no need to come inside or sign paperwork using sombody else's pen.
When we deliver, we will wear a mask and a fresh pair of disposable gloves. You determine where you want us to drop off your items. Instead of signing paperwork, we will email you a link to sign your Contract using your smartphone.
March 18, 2020
Like all in the event and hospitality industries, we are experiencing unprecedented cancellations and postponements. The uncertainty has challenged us to make necessary changes to help our business survive which includes cutting back our valued team. Here is our current status:
March 13, 2020
Wow, what a crazy few days in our world! I first want to extend my heartfelt empathy to those of you planning special events that had to either be cancelled or postponed. Celebrating life and its joys is so important to our family, and I am saddened that many of your special celebrations are not able to happen in the coming weeks.
As we navigate event cancellations and postponements, I want to remind you of our policies to give you peace of mind. I believe we offer the most generous cancellation policy in the industry. If you need to cancel your order within 3 days of delivery date, we refund any amount of money paid. If you need to cancel within 2 days of delivery date, we charge a 25% restocking fee for all items because we have prepared and packaged your items. If you need to cancel within 1 day of delivery date, we charge a 50% restocking fee for all items because we have prepared your items and also loaded them. If we deliver your items, we charge the 100% rental fee.
Our showroom remains open at this time to assist with your event planning, however we have many digital options available to you. First, our website beautifully showcases all of our rental products and pricing so you can shop from home. With the ability to build a quote on the website, you can accurately select your items and colors, and our team will finalize your quote within 24 hours via phone or email. As always, we are available via phone or email to discuss your event needs, place orders, and process any changes.
This will leave a mark in our history, and we are confident we will get through it together. We all look forward to celebrating with you soon.
Tom Mantyla, Owner