Customer Service Position Opening
The Sales & Customer Service Team is responsible for serving prospective and current customers in a friendly and professional manner. Primarily utilizing phone calls and interactions with customers in-store, the Sales & Customer Service Team guides clients through the company’s inventory offering and ordering process. Assisting customers with reservations, contracts, questions, register transactions and order adjustments are encountered daily.
Primary Responsibilities:
- Answering phones
- Meeting with clients in showroom
- Entering new orders or modifying existing orders using computer system
- Processing payments for orders
- Coordinating jobs with Dispatch Team to ensure event sucess
- Assist in creating a welcoming and inspiring showroom
- Work effectivly across departments to provide excellent customer service
Job Requirements:
- Confident in conversing with customers
- Great typing skills
- Computer knowledge required; training on rental software will be provided
- Cheerful and friendly phone etiquette
- Proper grammar and good spelling
- Detail-oriented and orgranized
- Experience in offering excellent customer service
- Capable of handling high-stress situations
- Quicky with simple math; able to count change back to customers
- Awareness of event planning and hosting parties
- Maintain a professional personal appearance
- Uphold an acceptable attendance record
- Saturday work is required
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