s Baker Party Rentals - Event Rental Specialist

Event Rental Specialist

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The role of an Event Rental Specialist is to provide excellent customer service to both potential and existing customers, ensuring that every event is a memorable experience. The team member is responsible for assisting clients through the company's inventory offerings and ordering process, primarily via phone calls and in-store interactions. On a daily basis, the Event Rental Specialist also handles tasks such as making reservations, answering customer questions, processing contracts, and making adjustments to orders.

Primary Responsibilities:

  • Answering phones
  • Meeting with clients in the showroom
  • Entering new orders or modifying existing orders using the computer system
  • Processing payments for orders
  • Coordinating jobs with the Dispatch Team to ensure event success
  • Assist in creating a welcoming and inspiring showroom
  • Work effectively across departments to provide excellent customer service

Job Requirements:

  • Confident in conversing with customers
  • Great typing skills
  • Computer knowledge is required; training on rental software will be provided
  • Cheerful and friendly phone etiquette
  • Proper grammar and good spelling
  • Detail-oriented and organized
  • Experience in offering excellent customer service
  • Capable of handling high-stress situations
  • Quick with simple math; able to count change back to customers
  • Awareness of event planning and hosting parties
  • Maintain a professional personal appearance
  • Uphold an acceptable attendance record
  • Saturday work is required
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