We've Moved! New Location: 11520 Warner Ave, Fountain Valley, CA 92708
Event Rental Specialist
The role of an Event Rental Specialist is to provide excellent customer service to both potential and existing customers, ensuring that every event is a memorable experience. The team member is responsible for assisting clients through the company's inventory offerings and ordering process, primarily via phone calls and in-store interactions. On a daily basis, the Event Rental Specialist also handles tasks such as making reservations, answering customer questions, processing contracts, and making adjustments to orders.
Primary Responsibilities:
- Answering phones
- Meeting with clients in the showroom
- Entering new orders or modifying existing orders using the computer system
- Processing payments for orders
- Coordinating jobs with the Dispatch Team to ensure event success
- Assist in creating a welcoming and inspiring showroom
- Work effectively across departments to provide excellent customer service
Job Requirements:
- Confident in conversing with customers
- Great typing skills
- Computer knowledge is required; training on rental software will be provided
- Cheerful and friendly phone etiquette
- Proper grammar and good spelling
- Detail-oriented and organized
- Experience in offering excellent customer service
- Capable of handling high-stress situations
- Quick with simple math; able to count change back to customers
- Awareness of event planning and hosting parties
- Maintain a professional personal appearance
- Uphold an acceptable attendance record
- Saturday work is required
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