s Baker Party Rentals - Customer Service Position Opening

Customer Service Position Opening

The Sales & Customer Service Team is responsible for serving prospective and current customers in a friendly and professional manner. Primarily utilizing phone calls and interactions with customers in-store, the Sales & Customer Service Team guides clients through the company’s inventory offering and ordering process. Assisting customers with reservations, contracts, questions, register transactions and order adjustments are encountered daily.

Primary Responsibilities:

  • Answering phones
  • Meeting with clients in showroom
  • Entering new orders or modifying existing orders using computer system
  • Processing payments for orders
  • Coordinating jobs with Dispatch Team to ensure event sucess
  • Assist in creating a welcoming and inspiring showroom
  • Work effectivly across departments to provide excellent customer service

Job Requirements:

  • Confident in conversing with customers
  • Great typing skills
  • Computer knowledge required; training on rental software will be provided
  • Cheerful and friendly phone etiquette
  • Proper grammar and good spelling
  • Detail-oriented and orgranized
  • Experience in offering excellent customer service
  • Capable of handling high-stress situations
  • Quicky with simple math; able to count change back to customers
  • Awareness of event planning and hosting parties
  • Maintain a professional personal appearance
  • Uphold an acceptable attendance record
  • Saturday work is required
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